1. Connecting to the Third-party voice service requires that the smart device must be cloud online before it can be bound and controlled. We can check whether the smart device is online in the cloud through the following guidelines.

If cloud online, please refer to the corresponding link below to bind.
How do I connect to Amazon Alexa?
How do I connect to Google Assistant?

2. If you cannot connect to the Third-party voice service platform, we can troubleshoot according to the following guidelines:
1) Maybe cloud offline, please refer to "The smart device is remote offline  what should I do?"
2) If it still cannot be solved, please restore the device to factory settings before connecting. If the problem still exists through the above methods, please click "Profile" at the bottom right of the main page of the APP, select "Support", and contact customer service for help through online feedback.